Data (Privacy) Protection Procedure
B. M. International Pvt. Ltd. maintains personal information from relocating individuals or corporate, as a part of the international relocations process. B.M. International is committed to respect the data by handling all the personal information collected in connection with their international relocation in accordance with applicable local laws as well as our own privacy policy. This document explains our practices with regard to your personal information.

Management


We will, through appropriate management and strict application of criteria and controls:
  • Observe fully conditions regarding the fair collection and use of information
  • Meet our legal obligations to specify the purposes for which information is used
  • Collect and process appropriate information, and only to the extent that it is needed to fulfill our operational needs or to comply with any legal requirements.

We ensure that we have a responsible person in the Company for ensuring compliance with up to date Data (Privacy) Protection Procedure / Operational Control Procedure.


We ensure that everyone processing personal information understands that they are contractually responsible for following good data protection practice aligned with internal procedures and legal requirements.


We collect, process and transfer personal information about client /relocating Individual through computerized and paper-based data processing systems.


We ensure that all processing and transfers of personal information are subject to reasonable confidentiality and privacy safeguards.

Notice


We provide notice about our privacy policies and procedures in our contract agreements and individual quotations; we communicate the same to our customers, vendors, staff and also planning to make it available on our company website – www.bminternational.com . We are committed to respect our customer (relocating individual/corporate and /or agent) by handling all their personal information collected in connection with their international relocation procedure in accordance with applicable law as well as company’s own Privacy Policies.

We may process sensitive information if it is needed to for business objectives (statistics) or if it is required to comply with applicable law. Depending on the services required by the customer, the information / documents are requested from customer. These information/s are copy of passport, copy of visa, address, phone & email address for communication/operational purposes, flight details & other as per required by customs for clearing the cargo etc.

In general personal and/or sensitive information will not be collected, processed or transferred, except where adequate privacy protection mechanisms are in place.

Choice and consent


By engaging B.M. International, for handling / relocation services, you give your explicit consent with respect to the collection, use, and disclosure of personal information as described in this notice. Explicit consent here means you were clearly presented with an option to agree or disagree with the collection, use, or disclosure of personal information.

Collection


We shall obtain and process personal data fairly and in accordance with statutory and other legal obligations. We collect personal information for the sole purposes to facilitate the door to door process of the international Relocations for the relocation individual and his / her family. We use customer information to service our accounts, process claims – if any, ensure proper billing, and to offer you other services and products that may suit your needs.

Use, retention, and disposal


We limit the use of personal information to the sole purpose of executing your International Relocations and for which you have given your implicit Consent.


We retain personal information for only as long as necessary to fulfil the stated purposes or as required by law or regulations and thereafter appropriately dispose of such information. For example we will retain your personal information for FIVE (5) years as require by law. After this time relocation files and personal data are destroyed. Files are kept behind locked doors and are only accessed on an as needed basis.

Access


You may reasonably access and update your personal information by contacting B.M. International Pvt. Ltd.

Disclosure to third parties


We shall use and disclose your personal data only in circumstances that are necessary for the purposes for which we collected the data. For example we will disclose your personal information on a need to know basis to - Customs authorities and partners involved in the relocations process. We will never sell your personal information to third party

Security for privacy


We protect personal data against unauthorized access (both physical and logical) aligned with our internal IT policy and procedures as defined in Electronic Data Protection OCP. We shall take appropriate security measures against unauthorized access to, or alteration, disclosure or destruction of personal data and against its accidental loss or destruction. Personal data will only be accessible to authorized staff.


Quality


We maintain accurate, complete, and relevant personal information as reasonable possible and only for the purposes identified in this notice.


We retrieve your personal data from emails you shared with us, your employer and or relocation company / our associate provides and from documents you shared with us.


Please note that we have shared responsibility with regard to the accuracy of your personal information. Please let us know of any changes to your personal information.

Monitoring and enforcement


We monitor compliance with our privacy policies and procedures and have procedures to address privacy related complaints and disputes. All B.M.I. staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them. If you believe that your personal information is not handled in accordance with the applicable law or our privacy policies, you may submit a complaint to B.M.I’ s responsible person who will investigate the complaint.

Glossary of Terms


Privacy: The rights and obligations of individuals and organizations with respect to the collection, use, retention, disclosure, and disposal of personal information.


Personal information: (sometimes referred to as personally identifiable information) information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an individual or used to directly or indirectly identify an individual.


Individuals, for this purpose, include prospective, current, and former customers, employees, and others with whom the entity has a relationship. Most information collected by an organization about an individual is likely to be considered personal information if it can be attributed to an identified individual. Some examples of personal information are as follows:


  • Name
  • Home or e-mail address
  • Date of Birth
  • Identification number (for example, a Social Security or Social Insurance Number)
  • Physical characteristics
  • Consumer purchase history

Sensitive information: Some personal information is considered sensitive. Some laws and regulations define the following to be sensitive personal information:

  • Information on medical or health conditions
  • Financial information
  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Sexual preferences
  • Information related to offenses or criminal convictions


Non-personal information: information about or related to people that cannot be associated with specific individuals. This includes statistical or summarized personal information for which the identity of the individual is unknown or linkage to the individual has been removed. In such cases, the individual’s identity cannot be determined from the information that remains because the information is de-identified or anonymized. Non-personal information ordinarily is not subject to privacy protection because it cannot be linked to an individual. However, some organizations may still have obligations over non-personal information due to other regulations and agreements

Privacy or Confidentiality?


Unlike personal information, which is often defined by law or regulation, no single definition of confidential information exists that is widely recognized. In the course of communicating and transacting business, partners often exchange information or data that one or the other party requires be maintained on a “need to know” basis. Examples of the kinds of information that may be subject to a confidentiality requirement include the following:


  • Transaction details
  • Engineering drawings
  • Business plans
  • Banking information about businesses
  • Inventory availability
  • Bid or ask prices
  • Price lists
  • Legal documents
  • Revenue by client and industry

Also, unlike personal information, rights of access to confidential information to ensure its accuracy and completeness are not clearly defined. As a result, interpretations of what is considered to be confidential information can vary significantly from organization to organization and, in most cases, are driven by contractual arrangements.

Explicit consent


Is a freely given, specific and informed agreement by a customer (Relocating Individual / Corporate or agent) in the processing of personal information about her/him. Explicit consent is needed for processing sensitive data.

Processing:


Means collecting, amending, handling, storing or disclosing personal information

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Privacy policy

At B.M.International we are committed to protecting your privacy that gives you the most powerful and safe online experience. Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. You may be assured, that no matter whatever amendments we make to this policy your information is safe and within the provisions of data Protection act.

Collection of your Personal Information: 

We will collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number, demographic information, such as your ZIP code, age, gender, preferences, interests and favourites. This information is collected to make the site more user friendly.

Use of your Personal Information: 

B.M.International collects and uses your personal information to deliver the services you have requested online and also to inform you of other products or services available from us. We do not sell, rent, disclose or lease our clients’ sensitive personal information to other parties. We will only disclose your personal information, without notice, if required to do so by law or in the good faith belief. 

Security of your Personal Information 

B.M.International strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We secure your personal information from unauthorized access, disclosure, loss, misuse, alteration or destruction.

Disclaimer

The information presented in the website is accurate and to the best of our knowledge without in connection to any sale or offer.

Changes to this Statement

We will be updating our website from time to time that will be subject to changes without prior notice. We would encourage you to periodically review our website in order to be informed of the latest versions.

Contact Information

B.M.International welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at info@bminternational.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will determine and rectify the problem promptly.
Terms & Conditions

 

STANDARD TRADING CONDITIONS FOR INTERNATIONAL & DOMESTIC HOUSEHOLD EFFECTS SHIPMENTS
Services Provided By B.M.International (Subject to detailed arrangements agreed with individual clients)

Origin Services: Provision of suitable packing materials, packing, wrapping and protecting all items for shipment including listing and labeling, Provision of steamship container/shipping lift case(s) and/or storage containers. Loading and packing all items, preparing and distributing all necessary documentation and instructions.

Transportation Services: Arranging and paying for all en route transportation by land, sea and/or air including port handling charges, bunker, congestion and currency exchange surcharges, attending to customs export formalities.

Destination services: Attending to customs clearance formalities at destination, providing inland transportation, co-ordination of delivery services, unloading shipment and unpacking, setting up and reassembling furnishings, disposing of packing materials.

Storage Services: Goods that are being “left behind” are treated as a separate shipment, packaged and loaded into storage containers/lift vans and held in a secure warehouse until the owner returns and delivery and unpacking is required, Storage charges are based on a one time charge for preparation and transportation to the storage warehouse; a monthly charge for storage and further one time charge for delivery out. Storage Insurance is available at an additional charge.

Exclusions: Quoted rates unless specified exclude customs duties and govt. taxes, demurrage and detention charges, delivery above 4th floor, piano & heavy lifts, en route storage, abnormal destination access and services of specialized tradesmen.

Validity: Quote is valid for 90 days, from date of submission.

Payment Terms: Unless specified or otherwise contracted for Sea shipments on production of shipped on board certificate and before release of bill of lading, for air shipments on handing over shipment to airline.

1. Jurisdiction:
The company (B.M.International) and the Owner agrees that this transaction shall be governed by the laws of the State of Delhi.

2. Company's Liability:
The Company's liability shall be limited to the value of the actual loss or damage to a maximum liability of Rs. 25 per Kg per article, piece or package with the exception of Boats, Automobiles, or other motorised vehicles, for which the maximum liability is Rs. 9 per kg. The Owner may elect to complete a valued inventory of his goods and purchase All Risk Insurance arranged through the Company, in which event coverage will increase to the values so purchased and the terms and conditions of the Insurance Policy will apply. The client is to ensure that a valued inventory list is provided and insurance application form completed before the shipment is picked up from the residence and that premium is paid. If no application is completed, it will be presumed that the client does not require insurance to be arranged through the company. 

3. Exclusions:
The Company will not be liable for the following losses or damages:
(a) Loss or damage caused by wear and tear, dampness or atmosphere, extremes of temperature, deterioration, moth or other insects, inherent vice and hidden or internal damage to goods not packed or unpacked by the Company or its,agents.
(b) Loss or damage to documents, accounts, specie, bills, currency, money, notes, securities, jewellery, watches, precious stones, furs or any similar items.
(c) Breakage, chipping, marring, denting or scratching unless the item is packed by the Company or its agents.
(d) The contents of packages and articles in drawers of furniture unless packed by the Company or its agents. 
(e) Mechanical or electrical malfunctions of items with electronic or mechanical components such as entertainment or household appliances, computers, auto- mobiles or other vehicles or boats unless evidenced by external damage to such items. 
(f) Piano tuning. 
(g) Deterioration or injury to perishable foods, plants, congoleums of linoleums. 
(h) Damage to waterbed mattresses however caused. 
(i) Delays caused by faulty or impassable highways; lack of capacity of any highway, bridge, ferry or caused by breakdown or mechanical defect of vehicles, vessels or aircraft. Goods placed in storage are stored at owner's risk. Storage rates do not include insurance. 

4. Beyond Reasonable Control:
The Company is not liable for loss, damage or delay caused by an act of God, public enemies, riots, strikes, acts or defaults of the Owner, the authority of law, quarantine, failure of any carrier en route, the costs of marine general averages or any cause beyond the Company's reasonable control. 

5. Absence of Owner or his Agent at Loading or Delivery:
Where, through no fault of the Company, the final carrier is unable to effect delivery to the Owner or at the Owner's request the shipment is stopped and held en route, the goods may be kept at a public, licensed warehouse, subject to reasonable charges for storage and there held at the risk of the owner, without liability to the Company and Subject to a lien for all freight and other lawful charges including a reasonable charge for storage. 
Where the Company is directed to take property from a place or places at which the owner, or his agent, is not present, the property shall be at the risk of the owner. Similarly, goods shall be delivered at owner's risk at places where no authorised person is present to receive and sign for the shipment. 

6. Rights of Subrogation and Payment of Lawful Charges:
The Company is entitled to recover from any shipping line, air line, rail, road carrier or warehouseman involved in this contract, the amount of any loss, dam- age or injury that it may be required to pay hereunder, caused by or resulting from their handling of the goods. Loss or damage en route shall not relieve the owner from the Owner's obligations hereunder to pay freight and all other lawful charges accruing from the moving and or storage services.
7. Explosives and or Dangerous Goods 
Any person, whether as owner or agent, shipping or storing explosives or dangerous goods without previous full written disclosure of their nature to the Company or its agent, shall indemnity the Company against all loss, damage or injury caused thereby and the goods may be warehoused at the risk and expense of the Owner. 

8. Storage of Household Goods 
(a) The Owner agrees 
(1) To notify the Company within 2 days from the date of pick up, of any goods not listed on the receipt. Failing such notification, the Company shall be responsible only for the goods listed on the inventory. 
(2) To notify the Company in writing and within 30 days of any change in address. 
(3) To pay all or any charges for storage services as provided in this Agreement. Storage charges shall be assessed monthly or quarterly in advance of each month or quarter or part thereof. Accounts are payable forthwith when invoiced and thereafter, subject to a service charge of 2% per month on a monthly compound basis. 
(b)Written notification of any adjustment to monthly storage charges will be provided 90 days in advance; 
(c) The Company reserves the right: 
(1) To transfer the goods stored hereunder to any other Company or agent's warehouse within the local region. Such transfer will be at the Company's expense and subject to providing the Owner with written notification of the change. 
(2) To terminate the storage contract by providing the Owner with 90 days written notice. In the event that the Owner fails to remove the goods in the time specified then the Company may do so at Owner's expense. 
(3) To require seven (7) days written notice of intended total removal of goods from storage or of any access for examination or partial removal. Delivery and or access charges are in addition to monthly storage rates and will be charged at the rates prevailing at the time. 
(d) The Company shall have a general lien on any and all property deposited with it. In the event that storage and other related charges are not paid when due, and after the required notice to the Owner and public announcement, the goods shall be sold at public auction, as required by law, with the proceeds going firstly to pay accrued storage and related charges and the expenses incurred in the sale of the goods. 

9. Claims 
Any and all claims for loss or damage to the goods shall be submitted to the Company. Initial written notification of such loss or damage must be reported within 15 days of delivery of the goods. A full written report, setting out the detail of the claim, including estimates of the amount claimed must be submitted to the Company within 30 days of full delivery. In the absence of these notifications the Owner hereby waives and agrees to waive all claims for loss or damage. Claims for missing items will only be reviewed if the shortages / loss is noted on the delivery document / receipt at the time of accepting delivery from the Company or its representative/agent. 

10 . Imports 
When the Company acts as a sub-contractor to deliver imports the Terms and Conditions covering such shipments are those contained in the contract between the Client and the Originating Mover.

11. Contract 
These terms and conditions taken along with the information provided on the quotation shall represent the entire agreement.